9500+
Employees
95%
First contact
resolution
14+
Locations
The current
landscape
Running a successful business in today’s competitive and technology-driven environment can be a complex and challenging task. From managing large call volumes to ensuring high-quality customer service, there are many obstacles that businesses must overcome to achieve their goals. Some common challenges include:
- Struggling to handle peak call volume periods
- Providing consistent and high-quality customer service
- Keeping pace with changing customer behavior and expectations
- Maintaining compliance with industry regulations
Visionet Contact
Center Services
We deliver seamless omnichannel experiences to our customers through effective integration. Our focus on key transformation areas enhances engagement and ensures consistent interactions. This approach empowers your business to meet customer needs across all channels. Key transformation areas include:
Customer centric
We value what you value the most — Your Customers. We do more than just interact with your customers; we build lasting relationships.
GenAI powered automation
Enhance your operations by integrating generative AI and machine learning to automate tasks and analyze data more effectively. Our AI-first strategy drives significant transformation in customer service centers (CSCs) across industries, through:
- AI Assistance and Task Automation: Reduction in average handling time (AHT) by over 30% and improvement in agent utilization by 30-35%.
- Tailored Interactions: Improvement in engagement rates by 20-25% through dynamic customer profiles.
- Personalized Learning: Accelerated agent onboarding time by 20%.
Rockstar agents
Entrust your business to our highly-skilled team! Our best-of-class training and coaching process leverages active learning to provide every team member with continuous improvement.
99.5+
SLA
adherence
18sec
Average speed
of answer
7.07min
Average handling
time
1.22min
Average hold
time
0.15%
Sales abandoned
rate
1.54%
Customer services
abandoned rate
40%+
Opex saving
Our services
Visionet delivers tailored customer service solutions for enterprises, ensuring prompt and effective responses that enhance customer satisfaction.
Our email support service efficiently manages customer queries, providing quick, detailed responses to ensure customers feel valued.
We offer real-time chat support, enabling instant engagement with customers through our trained agents who assist with inquiries and troubleshooting.
Visionet manages your brand’s social media interactions, responding to comments and messages promptly to maintain a positive brand image and foster loyalty.
We value your feedback! Please take a moment to complete our customer survey. Your insights help us improve our services and enhance your experience..
Visionet provides efficient appointment setting services to streamline your scheduling. Our team coordinates with clients to ensure timely meetings, allowing you to focus on what matters most.
Visionet specializes in lead generation, identifying and attracting potential customers. Our targeted strategies build a strong pipeline, driving growth and enhancing sales opportunities for your business
Visionet provides comprehensive sales services to boost your revenue. Our skilled team engages prospects and closes deals, driving business growth and fostering long-term customer relationships.
Visionet provides L1 Helpdesk services for first-level IT support. Our team efficiently addresses inquiries, resolves basic issues, and escalates complex problems, ensuring quick assistance for your users.
Visionet offers L2 Helpdesk services for advanced IT support, resolving more complex issues efficiently.
Our team provides support in over 100 languages, ensuring effective communication with a diverse customer base.
We have dedicated product and process specialists who offer in-depth knowledge and support for your specific business needs.
Our quality assurance evaluations ensure that service standards are met, enhancing overall customer satisfaction.
We deliver insightful reporting and business intelligence to help you make informed decisions and drive growth.
Visionet provides comprehensive workplace management services, optimizing your work environment for maximum efficiency.
Platforms
Certifications
Range of language
supported
We proudly support over 100 languages, including English, French, Dutch, German, Italian, Spanish, Swedish, Russian, Danish, Polish, Bulgarian, Czech, Slovakian, Hungarian, Turkish, Arabic, Tagalog, Malay, Hindi, Thai, and many more. This commitment enables us to effectively connect with and serve our diverse global customer base.
GenAI-Led CX transformation areas
GenAI partners
Our global presence
Resources
Case Studies
Discover why top brands choose Visionet for groundbreaking transformation.
Whitepapers
Dive deep into our extensive collection of white papers on digital...
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