Contact Center Services

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Drupal\Core\Entity\EntityViewBuilder->buildMultiple(Array) (Line: 36)
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Drupal\dxpr_builder\Service\DxprBuilderService->loadCmsElement(Array, '', Array, Object) (Line: 1250)
Drupal\dxpr_builder\Service\DxprBuilderService->parseDocumentForCmsElements(Object, Array) (Line: 1085)
Drupal\dxpr_builder\Service\DxprBuilderService->parseForContent(Array, ) (Line: 333)
Drupal\dxpr_builder\Service\DxprBuilderService->updateHtml('<a data-cke-saved-href="/search" href="/search"></a><a class="az-button-content btn btn-primary btn-block" draggable="false" data-cke-saved-href="/contact-us" href="/contact-us" role="button">Let's Talk </a><ul class="language-switcher-language-url"><li><a draggable="false" data-cke-saved-href="/en-UKI" href="/en-UKI">United Kingdom</a></li><li><a draggable="false" data-cke-saved-href="/de" href="/de">DACH</a></li></ul>', ) (Line: 466)
Drupal\dxpr_builder\Plugin\Field\FieldFormatter\DxprBuilderFormatter->viewElements(Object, 'en') (Line: 91)
Drupal\Core\Field\FormatterBase->view(Object, 'en') (Line: 268)
Drupal\Core\Entity\Entity\EntityViewDisplay->buildMultiple(Array) (Line: 339)
Drupal\Core\Entity\EntityViewBuilder->buildComponents(Array, Array, Array, 'full') (Line: 281)
Drupal\Core\Entity\EntityViewBuilder->buildMultiple(Array) (Line: 36)
Drupal\block_content\BlockContentViewBuilder->viewMultiple(Array, 'full', NULL) (Line: 24)
Drupal\block_content\BlockContentViewBuilder->view(Object, 'full') (Line: 189)
Drupal\block_content\Plugin\Block\BlockContentBlock->build() (Line: 171)
Drupal\block\BlockViewBuilder::preRender(Array)
call_user_func_array('Drupal\block\BlockViewBuilder::preRender', Array) (Line: 111)
Drupal\Core\Render\Renderer->doTrustedCallback('Drupal\block\BlockViewBuilder::preRender', Array, 'Render #pre_render callbacks must be methods of a class that implements \Drupal\Core\Security\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\Core\Render\Element\RenderCallbackInterface') (Line: 859)
Drupal\Core\Render\Renderer->doCallback('#pre_render', 'Drupal\block\BlockViewBuilder::preRender', Array) (Line: 421)
Drupal\Core\Render\Renderer->doRender(Array) (Line: 493)
Drupal\Core\Render\Renderer->doRender(Array, ) (Line: 240)
Drupal\Core\Render\Renderer->render(Array) (Line: 475)
Drupal\Core\Template\TwigExtension->escapeFilter(Object, Array, 'html', NULL, 1) (Line: 92)
__TwigTemplate_bd317ee531f8f4d48918a95a47930c87->doDisplay(Array, Array) (Line: 394)
Twig\Template->displayWithErrorHandling(Array, Array) (Line: 367)
Twig\Template->display(Array) (Line: 379)
Twig\Template->render(Array) (Line: 38)
Twig\TemplateWrapper->render(Array) (Line: 39)
twig_render_template('themes/custom/visionet/templates/page.html.twig', Array) (Line: 348)
Drupal\Core\Theme\ThemeManager->render('page', Array) (Line: 480)
Drupal\Core\Render\Renderer->doRender(Array, ) (Line: 240)
Drupal\Core\Render\Renderer->render(Array) (Line: 475)
Drupal\Core\Template\TwigExtension->escapeFilter(Object, Array, 'html', NULL, 1) (Line: 124)
__TwigTemplate_14a01c6ebb3394160545ed3d8d84ecaf->doDisplay(Array, Array) (Line: 394)
Twig\Template->displayWithErrorHandling(Array, Array) (Line: 367)
Twig\Template->display(Array) (Line: 379)
Twig\Template->render(Array) (Line: 38)
Twig\TemplateWrapper->render(Array) (Line: 39)
twig_render_template('themes/custom/visionet/templates/layout/html.html.twig', Array) (Line: 348)
Drupal\Core\Theme\ThemeManager->render('html', Array) (Line: 480)
Drupal\Core\Render\Renderer->doRender(Array, ) (Line: 240)
Drupal\Core\Render\Renderer->render(Array) (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 627)
Drupal\Core\Render\Renderer->executeInRenderContext(Object, Object) (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object, 1) (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\Core\StackMiddleware\Session->handle(Object, 1, 1) (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle(Object, 1, 1) (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle(Object, 1, 1) (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle(Object, 1, 1) (Line: 191)
Drupal\page_cache\StackMiddleware\PageCache->fetch(Object, 1, 1) (Line: 128)
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Drupal\page_cache\StackMiddleware\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
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Drupal\Core\StackMiddleware\StackedHttpKernel->handle(Object, 1, 1) (Line: 704)
Drupal\Core\DrupalKernel->handle(Object) (Line: 19)

Home > Services > B usiness Process Services > Contact Center Services

The current

landscape

Running a successful business in today’s competitive and technology-driven environment can be a complex and challenging task. From managing large call volumes to ensuring high-quality customer service, there are many obstacles that businesses must overcome to achieve their goals. Some common challenges include:

Struggling to handle peak call volume periods
Providing consistent and high-quality customer service
Keeping pace with changing customer behavior and expectations
Maintaining compliance with industry regulations

Visionet contact center

Mastering customer engagement in a hyper-connected world

Delivering a great customer experience leads to increased sales, loyalty, and word-of-mouth promotion. Yet, many businesses disappoint their customers! The reason is an experience disconnect. So, what truly makes a good experience?

Speed
Consistency
Convenience
Empathy
Human touch

Cost-effective & efficient end-to-end CX management

73% of consumers consider customer experience a crucial factor in their purchasing decisions. And that’s what Visionet contact centers offer. We empower our clients to create better and seamless omnichannel experiences through effective integration. Supported by predictive analytics, intelligent automation, regular monitoring, and rigorous QA, we equip your business to meet customer needs across all channels efficiently.

GenAI powered automation

Enhance your operations by integrating generative AI and machine learning to automate tasks and analyze data more effectively. Our AI-first strategy drives significant transformation in customer service centers (CSCs) across industries through:

AI assistance and task automation:Reduction in average handling time (AHT) by over 30% and improvement in agent utilization by 30-35%.
Tailored interactions:Improvement in engagement rates by 20-25% through dynamic customer profiles.
Personalized learning:Accelerated agent onboarding time by 20%.

Rockstar agents

Entrust your business to our highly-skilled team! Our best-of-class training and coaching process leverages active learning to provide every team member with continuous improvement.

99.5+

SLA
adherence

18sec

Average speed
of answer

7.07min

Average handling
time

1.22min

Average hold
time

0.15%

Sales abandoned
rate

1.54%

Customer services
abandoned rate

40%+

Opex saving

Our services

We do more than just interact with your customers; we build lasting relationships. How? By delivering tailored solutions that resonate with individual customer needs. From managing complex inquiries to providing real-time support, we emphasize building trust and loyalty through every channel—voice, chat, email, etc. Our highly skilled agents, supported by advanced tools, ensure consistent service quality and foster positive experiences that align with your brand’s values. At the core of our approach is a commitment to transforming customer engagement into a competitive advantage.

Visionet delivers tailored customer service solutions for enterprises, ensuring prompt and effective responses that enhance customer satisfaction.

Our email support service efficiently manages customer queries, providing quick, detailed responses to ensure customers feel valued.

We offer real-time chat support, enabling instant engagement with customers through our trained agents who assist with inquiries and troubleshooting.

Visionet manages your brand’s social media interactions, responding to comments and messages promptly to maintain a positive brand image and foster loyalty.

We value your feedback! Please take a moment to complete our customer survey. Your insights help us improve our services and enhance your experience.

Visionet provides efficient appointment setting services to streamline your scheduling. Our team coordinates with clients to ensure timely meetings, allowing you to focus on what matters most.

Visionet specializes in lead generation, identifying and attracting potential customers. Our targeted strategies build a strong pipeline, driving growth and enhancing sales opportunities for your business

Visionet provides comprehensive sales services to boost your revenue. Our skilled team engages prospects and closes deals, driving business growth and fostering long-term customer relationships.

Visionet provides L1 Helpdesk services for first-level IT support. Our team efficiently addresses inquiries, resolves basic issues, and escalates complex problems, ensuring quick assistance for your users.

Visionet offers L2 Helpdesk services for advanced IT support, resolving more complex issues efficiently.

Our team provides support in over 100 languages, ensuring effective communication with a diverse customer base.

We have dedicated product and process specialists who offer in-depth knowledge and support for your specific business needs.

Our quality assurance evaluations ensure that service standards are met, enhancing overall customer satisfaction.

We deliver insightful reporting and business intelligence to help you make informed decisions and drive growth.

Visionet provides comprehensive workplace management services, optimizing your work environment for maximum efficiency.

Platforms

Certifications

Multilingual global support hubs
supported

It doesn’t matter where you are in the world – we offer robust support through our multilingual global customer service hubs, which are equipped to assist in a wide range of languages. Entrust your business to our highly skilled and scalable team. Get access to experienced english-speaking (neutral accents) agents 24/7/365 and boost your contact center efficiency. In addition to customized reporting, our dedicated managers are equipped to meet customer demands to optimize sales conversions.

GenAI-led CX transformation areas

GenAI partners

Our global presence

Resources

Get in touch

→

Unsere Einzigartige ERP-Implementierungsmethodik Visionet Evolve

Unsere Service -Leistungen

Unsere Leistungen Im Bereich Consulting & Implementierung

Das Produkt | Microsoft Dynamics 365

ERP-Lösungen

Data Analytics & AI

CRM-Lösungen

Über Uns

News

Contact Center Services

9500+

95%

14+

The current

landscape

Mastering customer engagement in a hyper-connected world

Cost-effective & efficient end-to-end CX management

GenAI powered automation ​

Rockstar agents

99.5+

18sec

7.07min

1.22min

0.15%

1.54%

40%+

Our services

Customer service

Email support

Chat support

Social media support

Customer survey

Setting of appointment

Lead generation

Sales

L1 helpdesk service

L2 helpdesk service

Multilingual competence

Product & product specialist

​Quality assurance evaluations

Reporting and business intelligence

​Workplace management​

Platforms

Certifications

Multilingual global support hubssupported​

GenAI-led CX​ transformation areas​

01

Seamless​ omnichannel ​experience​

02

Data driven​insights ​

03

AI driven real time assistance ​

04

AI driven​ taskautomation​

05

Performancemonitoring

06

Training &development

GenAI partners ​

Our global presence

Resources

Get in touch

Services

Products

Quick Links

Contact

Unsere Service -
Leistungen

GenAI powered automation

Multilingual global support hubs
supported

GenAI-led CX transformation areas

Seamless omnichannel experience

Data driven
insights

AI driven real time assistance

AI driven task
automation

Performance
monitoring

Training &
development

GenAI partners