Vitamin World Expands Omnichannel

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Client 

Vitamin World is a global leader in vitamins and nutritional supplements, offering a diverse range of products to customers worldwide through both online and offline channels. 

Challenges 

Vitamin World faced challenges with its previous call center vendor, which struggled to maintain consistent service quality, damaging the brand’s image. The vendor lacked expertise in omnichannel support, digital marketing, and eCommerce solutions. As Vitamin World’s global customer base grew, the demand for online and phone support increased, overwhelming their existing system. The company needed a partner capable of delivering exceptional customer experience, improving re-engagement, and ensuring satisfaction, with a seamless 60-day transition to a new call center. 

Solution  

Visionet provided a complete omnichannel solution by revamping Vitamin World’s eCommerce website with integrated billing and logistics. We implemented a Microsoft Dynamics CRM-based order management system, linking retail, online, and phone orders in one place. Our contact center services—covering phone, social media, chat, and email—resolved issues in real time, boosting customer satisfaction and engagement. The smooth transition allowed Vitamin World to scale operations quickly without sacrificing service quality. 

Why download this case study? 

Explore how Visionet transformed Vitamin World’s omnichannel experience, integrating eCommerce, billing, logistics, and customer support to enhance efficiency. 

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Estimated Time
1 min read