Transforming Telecom DataOps: Enhancing Stability, Performance, and Governance for a Telecom Giant

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Client 

A multinational telecom company headquartered in Norway, providing mobile and fixed-line telecommunication services to over 180 million customers across 9 countries in Europe and Asia. 

Challenges 

The client was grappling with a range of data operation issues, including an unstable data platform, inefficient data pipelines and ETL jobs, poor data quality, and a lack of standardized processes and governance—all of which were undermining data availability and business user satisfaction. 

Solution  

Visionet conducted a comprehensive assessment to pinpoint these challenges and established a dedicated DataOps team to work closely with the client. By stabilizing the data platform to reduce outages, enhancing ETL performance, and implementing formal processes for better service management along with robust data observability, Visionet achieved significant improvements: a 90% boost in platform stability, end-user reporting that was 1.5 hours faster, a reduction in ticket ageing from 15 to 8 days, and 99.9% improved Cloudera cluster availability. 

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