Smarter support, seamless customer experiences: A Retail brand’s transformation with Generative AI

Struggling with high support volumes, slow response times, and fragmented AI tools? 

See how Visionet helped a global retail brand modernize customer service with Generative AI—delivering faster resolutions, smarter automation, and scalable support operations. 

What’s in It for you? 

Dive into this case study to gain a comprehensive view of:  

• AI-powered service transformation – Discover how Visionet deployed a multilingual support chatbot and smart ticket automation to reduce response times by 10–12% and boost CSAT by 7–9 points 
• Agent productivity and efficiency – Learn how NLP-powered knowledge tools and automation led to an 18–21% productivity increase and 15–17% efficiency gain across support teams 
• Scalable AI infrastructure – Explore how a robust GenAI foundation built on AWS enabled long-term innovation and enterprise-wide integration 
• Proven impact with real results – From 19–21% higher self-service adoption to 12–15% operational cost savings, see the numbers behind the transformation 

Ready to modernize your support operations? 

Download the case study now to uncover how Generative AI can help you deliver faster, smarter, and more cost-effective customer experiences—with Visionet as your trusted partner. 

 Download the case study now!