Transforming Mortgage Operations: How Visionet Empowered a Leading Lender to Reduce Costs and Enhance Efficiency

Client:

A leading U.S. mortgage lender specializing in home equity loans and HELOCs operates in 41 states and D.C. Known for rapid growth among peers, the client aimed to streamline non-value-added processes through a transformation initiative to boost customer satisfaction by cutting turnaround times and reducing operating costs.

Challenges:

• Long Turnaround Times: Processing exceeded 30 days, causing customer dissatisfaction.
• Inefficient Processes: Traditional methods led to operational bottlenecks.
• Resource Constraints: High costs pressured the need for automation.
• Outdated Systems: Legacy systems created significant delays.

Proposed Solution:

• Operational Support: Provided processing assistance to streamline loan origination.
• Workforce Augmentation: Enhanced the team’s focus on high-priority tasks for better productivity.

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