Business Overview
A prominent insurance services company, managing over $3.5 billion in premiums with 2,000 associates across North America, Europe, and Australia, specializes in Property, Casualty, and Specialty insurance, along with Warranty and Protection services. However, their underwriting process faced significant challenges, including cumbersome workflows and manual data entry, which led to delays, errors, and customer dissatisfaction.
The Challenges
The company struggled with inefficient workflows that caused delays in processing submissions and delivering quotes. Manual data entry frequently resulted in errors, compromising the accuracy of critical information. These issues not only slowed operations but also negatively impacted customer satisfaction, highlighting the need for a streamlined and automated solution.
The Solution
Visionet implemented an Intelligent Automation Platform that automated data entry into the company’s Policy Admin Platform, reducing manual errors and accelerating the quote generation process. The solution included user notifications for process completion and failures, ensuring the team could respond promptly. Additionally, a well-organized document management system was established, and high-density servers optimized the infrastructure to support these new processes.
The Impact
The implementation led to faster processing times, significantly improving time to market, reduced data processing time, improved user experience, leading to a more efficient and reliable service delivery model.
Ready to Transform?
Discover how Visionet can optimize your operations with cutting-edge automation solutions. Contact Us today!