EMS – The Perfect Event Planning Solution to Transform ICSC's Processes

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Client 

ICSC is the world’s leading trade association for the shopping center and retail real estate industry. With 70,000+ members in over 100 countries, ICSC hosts hundreds of events annually, connecting industry professionals through networking, insights, and business development opportunities. 

Challenges 

ICSC lacked a centralized digital platform to manage large-scale events efficiently. Disparate systems led to data inconsistencies, manual processes, and inefficiencies in venue selection, registration, and financial tracking. The absence of real-time analytics hindered decision-making, increasing operational risks and costs. 

Solution 

Visionet implemented its Event Management Solution (EMS), a unified platform powered by Microsoft Dynamics 365, Azure, and Power Platform. EMS automated attendee registration, venue contracting, and vendor management while integrating billing and financial processes for seamless transactions. Advanced analytics via AcuitySpark provided real-time insights, optimizing event planning and performance. The scalable solution eliminated silos, improved operational efficiency, and enhanced stakeholder visibility. 

Why download this case study? 

  • See how ICSC automated event operations and financial workflows. 
  • Learn how real-time analytics improved decision-making and efficiency. 
  • Discover how EMS enhanced scalability and global event management. 
  • Explore how Visionet’s solution optimized venue and vendor management. 
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