Sustainable retail success requires a thorough understanding of the journey that your customers embark on, from initial interest and product prospecting to post-sale support, and every step along the way.
The retail industry has undergone major changes over the years but the magnitude of these changes was never so pronounced before the world got hit by the COVID-19 pandemic. In the wake of the ensuing restrictions and lasting changes in consumer behavior, many retailers are realizing the potential of digital commerce and expanding new sales channels to stay afloat in these unprecedented times.
Today, most users browse websites on their mobile devices. Mobile commerce continues to grow every year, and currently accounts for 60% of total digital market growth.
87% of buyers begin their journey by searching for products on their phone, but 38% of mobile users say they are unable to navigate sites properly on mobile devices. Delivering an intuitive and engaging mobile experience is essential.
You’ve designed and produced an exciting new product, and your marketing team has generated a lot of buzz. Orders have begun to flood in, but how prepared are your operations for fulfilment, and will you be able to track, analyze, and react to sales data?
The client is a global retailer of vitamins and nutritional supplements that operates over 300 stores across the US.
The client was looking for a streamlined and mobile-friendly eCommerce experience with fully integrated omnichannel capabilities.
Using a carefully crafted digital strategy, Visionet delivered an omnichannel customer experience in record time. We implemented and unified their eCommerce and ERP platforms to create a seamless, consistent, and personalized experience across platforms and call center.
In 2020, 61% of the web traffic originated from mobile devices. Revolutionary development in mobile technology and the evolution of social media culture have changed the way customers engage online with retailers and brands. Their preferred route to access the internet is through mobile. Mobile commerce sales generated from smartphones will reach $432.24 billion in 2022. Now we see rapid evolution and boom in the adoption of mobile commerce and digital payments by the retail industry and many others.
Visionet revamped Vitamin World’s eCommerce website with integrated billing and logistics, implemented omnichannel order management, and provided omnichannel contact center services for enhanced customer satisfaction.
If there’s one thing that the past COVID-affected year and a half has taught the retail industry, it is the importance of a substantial e-commerce presence. With the brick-and-mortar model highly affected globally, both small and large-scale companies lately have needed to adapt their strategies to the new realities if they wanted to be competitive and/or profitable in the marketplace.
Business technology provider, Visionet Systems, launches PartnerLinQ, a unified connectivity solution delivering complete supply chain transparency and control
10 March, 2020 – Business technology solutions and services provider, Visionet Systems Inc. launched its flagship digital supply chain connectivity solution, PartnerLinQ, today. PartnerLinQ rapidly enhances the scalability of global operations and delivers complete control, visibility, and transparency to enterprises across their supply chains and eCommerce.
As retailers wrestle with the corollaries of the global pandemic, many are hastening their plans and devising effective strategies to remain relevant in the new normal. The retail industry cannot afford to remain in wait-and-see mode; therefore, they are accelerating their digital transformation and modernization initiatives.