Rockler Streamlines Operations, cuts Support Tickets by 68% with Visionet and Microsoft Dynamics 365 Commerce

Client: 

Rockler, a leading multi-channel retailer based in Medina, Minnesota, has been providing high-quality woodworking and hardware products since 1954. Their customers include hobbyists, DIY enthusiasts, and professional woodworkers. 

PartnerLinQ Brochure Download our latest brochure here.

PartnerLinQ is an innovative, process-centric, easy-to-use solution that simplifies digital business communication via EDI, real-time APIs, and proprietary file-based formats. It helps retail, eCommerce, wholesale, 3PL, distribution, and other progressive organizations build digital partner ecosystems, achieve operational efficiency, bring transparency and gain real-time visibility.

 

Our top features:

 

Accelerating Microsoft Power Platform Adoption Through Center of Excellence

In today's rapidly evolving business landscape, enterprises are under constant pressure to innovate, enhance productivity, and achieve operational excellence. This white paper delves into the strategic implementation of a Power Platform Center of Excellence (CoE) within organizations. This comprehensive guide elucidates the critical components of the Power Platform suite, emphasizes the significance of a CoE, and delineates strategies for effective governance, training, and measuring ROI.  

Achieving Strategic Excellence: Unveiling the Power of Microsoft Business Application Managed Services

Managed services for Microsoft business applications related to the management, maintenance, and support of Microsoft's suite of business applications, which includes Dynamics 365 ERP, Retail & Commerce, and Customer Engagement (CE). 

In today’s technology-driven world, your employees cannot work if your technology operations are not working. Many companies hire a professional IT manager to run the operations, but this isn't always the best solution. Managed service providers (MSPs) are becoming a more attractive choice for businesses of all sizes. 

Marks & Spencer Achieves Rapid Ecommerce Transformation

Overview Visionet implemented Catapult for Marks & Spencer to rapidly reimagine their eCommerce experience and achieve record-breaking sales while significantly increasing conversion rates, average order value, operational efficiency, and much more.

Challenges

M&S’s legacy web store was built on outdated technology, which wasn’t cost-effective to update.

Visionet Empowers Südwolle Group: Revolutionizing wool commerce with seamless implementation

To overcome the obstacles posed by its outdated legacy system and enhance its commercial operations, the world's largest spinner of pure wool and wool blend yarns, Südwolle Group, turned to Visionet for a comprehensive solution. And Visionet successfully delivered!

Leveraging Microsoft Dynamics 365 Commerce and PartnerLinQ, Visionet provided a comprehensive solution that integrated the entire order-to-cash process, resulting in a streamlined customer journey and boosting efficiency and accuracy throughout the organization. 

Seamless Digital Transformation of a Leading Member Organization for Retail Real Estate with Microsoft Power Platform

Seeking a solution to address operational challenges and achieve a seamless digital transformation, a leading member organization in the retail real estate industry collaborated with Visionet. It aimed to streamline event registration, improve customer search functionality, simplify payment processes, automate order submissions, and introduce seamless badge printing to enhance efficiency and user experience. Visionet successfully transformed the client's event management platform using Microsoft Power Platform.

Maximizing Conversion Rates Through Frictionless Data Reporting Experience

An in-depth case study on a leading mattress & bedding accessories retailer A leading mattress and bedding retailer struggled to efficiently store, manage, and interpret customer data, hindering its business growth and affecting customer satisfaction. Despite having a steady influx of website visitors, its conversion rates were not up to par.  To improve its conversion rates and provide enhanced shopping experiences, it sought Visionet for its expertise in digital transformation. With a harmonious blend

ShopTalk Europe 2023: Embrace the Digital Revolution

Customers have increasingly high expectations from retailers, CPG companies and manufacturers. With global supply chains becoming ever more complex, end-to-end systems that unlock oversight and deliver matchless customer experiences are a must.  

Accurate insights, useful data and agile IT frameworks are what businesses need to continue to delight their customers. Yet, knowing where to start can feel daunting.  

NRF 2023: Retail’s Big Show

Visionet returns to the National Retail Federation Big Show this January in New York. Meet our experts to explore the strategies and technologies to transform your retail business from a connected commerce experience to a truly sustainable supply chain ecosystem.

Join us at booth #4062 at Level 3 and see how our retail industry cloud helps you deliver holistic digital experiences and a connected